Our activities are available for booking 24 hours a day / 7 days a week! While we have never turned a client down due to lack of availability, we do kindly ask that groups up to 30 participants give us at least 2 days’ notice, and groups of greater than 30 participants give us at least 1 weeks’ notice.

We support all of the “Big Four” platforms - Zoom, Google Meet, Microsoft Teams, and Webex by Cisco. Don’t use one of those platforms? No problem. If we can download it and it has breakout rooms, we can use it :)

We can assign you Hosts that speak English, Mandarin Chinese, Cantonese, Bahasa Melayu/Indonesia, Spanish, Russian, Polish, or Ukrainian!If you would like a non-English speaking host, you can request this at the checkout page. However, please do note that all of our game content is currently only available in English and Spanish.

We operate on a two invoice model. To confirm your activity, you will pay a 30% deposit of the total amount up-front. Then, we will issue you an invoice to pay the remaining balance after the activity is completed. Have additional participants joining last minute? No worries! We will add those participants to the final invoice.

As long as you let us know at least 72 hours before your activity how many participants you’ll be expecting, we’ll be happy to refund you the deposit difference if that number is lower than what you originally expected! However, within 72 hours we will lock in the minimum number of participants as we also need to schedule our Hosts and can’t cancel on them at the last minute.

Awesome, it’s going to be even more fun! You can add as many participants as you’d like, even at the last minute! If you can give us a heads up at least an hour or two before the activity starts, then we’ll also be able to add more Hosts to cater to your larger group. We have over 100 Hosts on staff, so this is no problem for us!